Last updated: 1 June 2026
Easy Connect Solutions Malaysia ("Easy Connect", "we", "our", or "us") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
1. Information We Collect
When you interact with our website, request a quote, or communicate with us directly, we may collect the following personal data:
- Identity data: Full name, company name, and job title.
- Contact data: Email address, phone number, and physical address or city.
- Transaction data: Details of products or services you have purchased or enquired about.
- Technical data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
- Usage data: Information about how you use our website, including pages visited and referral sources.
- Communication data: Any messages, emails, or correspondence you send to us.
2. How We Collect Your Data
We collect data through:
- Direct interactions: When you complete our contact or quotation form, email us, call us, or communicate via WhatsApp.
- Automated technologies: Cookies and similar tracking technologies when you browse our website.
- Third parties: Analytics providers, advertising networks, or business partners who may share data with us in accordance with their own privacy policies.
3. How We Use Your Information
We use your personal data for the following purposes:
- To respond to your inquiries, quotation requests, and provide customer support.
- To process transactions and send you related information including purchase confirmations and invoices.
- To improve and personalize your experience on our website.
- To send you information about products, services, offers, and promotions that may be relevant to you — where you have consented or where we have a legitimate interest.
- To comply with legal obligations and enforce our terms and conditions.
- To carry out data analytics to improve our products, services, and marketing.
4. Data Sharing and Disclosure
Easy Connect Solutions Malaysia does not sell your personal data to third parties. We may share your information with:
- Service providers: Third-party vendors who assist us in operating our website, processing forms, or conducting our business, subject to confidentiality agreements.
- Logistics partners: Couriers and delivery companies to fulfill hardware or rental orders.
- Legal authorities: Where required by law, court order, or government request.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
5. Cookies
Our website uses cookies — small data files stored on your device — to improve your browsing experience, analyze website traffic, and understand where our visitors are coming from. You can control cookie settings through your browser. Disabling cookies may affect certain features of the site.
We use the following types of cookies:
- Strictly necessary cookies: Required for the website to function correctly.
- Analytics cookies: Help us understand how visitors interact with the website (e.g., Google Analytics).
- Preference cookies: Remember your settings such as language preference.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include secure data transmission (HTTPS), access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Quotation and transaction records are typically retained for seven (7) years for accounting and compliance purposes.
8. Your Rights Under PDPA
Under Malaysia's Personal Data Protection Act 2010, you have the right to:
- Access the personal data we hold about you.
- Correct any inaccurate or incomplete personal data.
- Withdraw consent for the processing of your personal data at any time (subject to legal restrictions).
- Request deletion of your personal data, where no legal obligation requires us to retain it.
- Object to the processing of your data for direct marketing purposes.
To exercise any of these rights, please contact us at info@easyconnect.my. We will respond within 21 days.
9. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will indicate the date of the most recent update at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: