Frequently Asked Questions

A certified renewed device is one that has been returned to working condition through a structured process — data wiping, hardware testing and diagnostics, physical cleaning, component repair or replacement where necessary, and fresh OS installation. At Easy Connect, every device passes our 24-point audit before it's listed for sale. "Renewed" and "refurbished" mean the same thing; we use both interchangeably.

Business-class devices are designed for managed professional environments and commonly offer durable construction, serviceable components and stronger security features. Each available unit should still be assessed by its model, age, specification and condition.

Grades describe cosmetic and condition expectations, but the exact definition used for a quotation is disclosed with the product offer. See our Refurbishment Policy for the general assessment principles.

We source exclusively from tier-1 Malaysian and regional corporations undergoing IT fleet upgrades, certified ITAD partners with documented chain of custody, and government or institutional tenders with verifiable asset history. We do not purchase hardware from unknown or unverified sources. Every device arrives with a documented serial number and is processed through our facility before sale.

All devices come with a minimum 6-month hardware warranty. Qualifying products carry up to a 12-month warranty. The warranty covers hardware component failures, functional performance issues, and software configuration problems arising from our pre-delivery setup. It does not cover physical damage, liquid damage, or software issues from third-party installations after delivery. See our Terms & Conditions for full warranty details.

Contact us via WhatsApp at +6011 2090 6561 or email at info@easyconnect.my. We will assess the issue and either guide you through a software fix remotely, arrange collection for repair, or provide a swap unit (for corporate clients with active fleet agreements). Warranty repairs are completed at no charge. Corporate clients receive a replacement unit within 48 hours while their device is being assessed.

Batteries are consumable components. Available battery-health information, exclusions and any applicable initial-failure coverage are disclosed in the product quotation and warranty terms.

Previous data is removed using the processing method agreed for the device or project. Organizations with specific sanitization or reporting requirements should state them before quotation so the correct scope can be confirmed.

Certificate and reporting availability depends on the processing scope agreed for the specific device or ITAD project. Contact us before ordering if this documentation is required.

We operate primarily through direct inquiry — contact us via our contact form, WhatsApp (+6011 2090 6561), or email (info@easyconnect.my) with your requirements and we'll provide a tailored quote. For corporate bulk orders, we will prepare a formal quotation with specifications, pricing, and delivery timeline.

Yes. We deliver nationwide. Standard delivery across Peninsular Malaysia takes 3–5 business days. East Malaysia (Sabah and Sarawak) typically takes 5–10 business days. For large fleet orders, we can arrange phased deliveries to multiple locations. On-site deployment assistance is available on request.

We accept returns within 14 days of delivery if the product arrives in a condition materially different from what was described. The device must be returned in its original condition with all accessories. Refunds are processed within 7–14 business days of receiving and inspecting the returned unit. See our Terms & Conditions for the full returns policy.

We handle orders from 10 units for corporate fleet procurement. For individual purchases or small batches (under 10 units), we can accommodate on a case-by-case basis. There is no upper limit — we have supplied fleets of 200+ units to Malaysian corporations and institutions.

Yes. For bulk orders, we can pre-configure devices with your required OS version, software packages, network settings, domain join, and asset tagging before delivery. Configuration requirements should be discussed during the quotation stage to allow lead time for setup.

Yes — this is one of our core services. When you procure a new fleet from us, we can simultaneously collect and process your outgoing devices through our ITAD service. You receive Certificates of Data Destruction for every retired device, and a chain of custody report covering the full engagement.